Returns & Refund Policy

Silk Jewels (Ireland)

Our 30-Day Return Promise

We back every order with a 30-day return window: 14 days to let us know you’d like to return an item, plus 14 days to post it back to us once we’ve confirmed your return — giving you up to 28 days in total, well beyond the legal minimum.

As an EU consumer, you also have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. Our extended window sits on top of this right and never reduces it.

How to Return an Item

  1. Contact us within 14 days of delivery with your order number:
  2. We will confirm your return is eligible and provide you with our Dublin return address.
  3. Post the item back within 14 days of our confirmation, using a tracked, insured postal service. The item remains your responsibility until it reaches us — we cannot process a refund for items lost in transit back to us without valid tracking.

Condition of Returned Items

Items must be returned unworn, unused, and in their original packaging, with all tags and protective seals intact.

For hygiene reasons, earrings and other pierced jewellery cannot be returned once the hygiene seal has been removed or broken, except where the item is faulty or was sent in error.

We reserve the right to refuse a refund, or to deduct an amount reflecting diminished value, where an item shows signs of wear or handling beyond what is reasonably necessary to establish its nature and features.

Items Excluded from Return

  • Earrings and pierced jewellery with a broken hygiene seal (see above)
  • Personalised, engraved, or made-to-order items — including custom initial pendants, custom chain lengths, and bespoke pieces — as these are made to your specification and are excluded from the right of cancellation under EU consumer law

Return Shipping Costs

  • Change of mind: return postage is paid by you
  • Faulty or incorrect items: we cover return postage in full

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the returned item, or of you providing valid proof of dispatch — whichever is earlier. We are entitled to withhold the refund until we have received the goods, or received such proof.

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, contact us within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or full refund, including return postage, at no cost to you.

Customs & Import Charges (UK Orders)

Our prices are set to include all applicable UK duties and taxes, so you shouldn’t be charged anything extra on delivery. In the rare event that you’re charged a customs or import fee on a UK order, contact us within 14 days of delivery with a copy of the receipt, and we will reimburse you in full.

Your Statutory Rights

As an EU consumer, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason, and to receive a refund within 14 days of us receiving the goods back. Nothing in this policy limits or reduces this right — our 30-day promise is an enhancement on top of it, not a replacement for it.

Contact Us

Questions about a return? Reach us at [email protected] or WhatsApp +353 89 442 3725.