INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes! We strive to ensure your jewelry matches the product images as closely as possible. Here’s what you can expect:

  1. High-Accuracy Photography

    • All pieces are photographed in natural lighting with minimal editing to reflect true colors and details.

  2. Material Consistency

    • Every item is crafted using the same premium materials shown (18k gold-plated over 925 sterling silver).

Still unsure? DM us for real-time photos of the exact piece before shipping!

Where can I view my sales receipt?

 

You can access your receipt in two ways:

  1. Email Confirmation

    • A detailed receipt was automatically sent to the email address used during checkout.

    • Can’t find it? Check your spam/promotions folder or search for "Your Silk Jewels Order."

  2. Account Dashboard (if you checked out as a registered user)

    • Log in to your account on our website.

    • Go to Order History → Select your purchase → Click View Receipt.

Need help?

  • For guest orders, reply to your order confirmation email or

  • Contact us with your order number.

We’ll resend your receipt within 24 hours!

How can I return an item?

We want you to love your jewelry as much as we do! If you need to return an item, our hassle-free process makes it easy.

Here’s how:

  1. Visit our Return Policy Page for full details.

  2. Follow the instructions to initiate your return.

  3. Pack your item securely (unworn & in original packaging).

  4. Ship it back to us using the provided return label.

Important:

  • Returns must be requested within 15 days of delivery.

  • Original shipping fees are non-refundable (unless the return is due to our error).

👉 Start Your Return Now

Will you restock items indicated as “out of stock?”

We frequently restock popular items! Here’s how to stay updated:

  1. Notify Me Button

    • Click "Notify When Available" on the product page—we’ll email you the moment it’s back.

  2. Follow Us

    • Turn on Instagram for real-time restock alerts.

  3. Limited Editions

    • Some designs are one-time releases (we’ll note this in the product description).

Pro Tip: Our best-selling restock every 2-3 weeks!

Shop Similar Available Styles Now

  • Sign up for our VIP list to see upcoming restock dates and New product launches.

  • Link to a Waitlist FAQ for deeper details.

Where can I ship my order?

🌍 Europe:
We ship to all European countries with reliable carriers - DHL. Check our Shipping regions and delivery dates accordingly.

🇺🇸 United States:
For faster delivery (1-2 days), shop our US Amazon Store where select pieces are available with Prime shipping.

🚚 Global:
Worldwide shipping available at checkout! Duties/taxes may apply.

Need help?

  • Track your order here

  • Contact us for urgent requests:

 

CONTACT US FOR ANY QUESTIONS