We want you to feel confident shopping with us. If for any reason you are not satisfied with your jewellery purchase, you can request a return within our return window. Please review the guidelines below to ensure a smooth process.

1. Return

✅ 14-Day Window: You have 14 days from delivery to request a return.
✅ Condition: Items must be unworn, in original packaging, with all tags and accessories attached.

⚠️ Important Note on Earrings: For hygiene reasons, we cannot accept returns on earrings (unless defective).

No returns on Customized and Sale Items

2. Refund 

  1. Refunds are issued to your original payment method within 7–14 business days after we receive and inspect the item.
  2. Non-Refundable Items: Custom/personalized pieces and sale items are final sale.

3. How to Return

  1. Contact us here with your order number and reason for return.

  2. We will guide you with the return instructions and shipping address.

  3. Pack the item securely and return using tracked shipping for peace of mind.

📦 Return Shipping :

  • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.

  • Inspection & Refund Process: Once we receive your returned item, our team carefully inspects it to verify its condition.

    Full Refund Criteria: A full refund will be issued if the item is returned in its original, unused condition with all accessories included.

    Deductions for Missing or Damaged Items: If accessories are missing or the item shows signs of wear, damage, or alteration, the refund amount may be adjusted accordingly.

4. Exchanges

We only replace items if they’re defective/damaged. Contact us here with details!

5. Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

 Contact us here for questions related to refunds and returns.