Frequently Asked Questions
Is your jewelry made of real silver?
Yes! Every piece is crafted from 925 sterling silver (92.5% pure silver + 7.5% alloy for durability). Some items are 18K gold-plated that use a thick, tarnish-resistant coating for lasting brilliance. All of our pieces are stamped with a “925” Irish hallmarked which confirms the purity of the sterling silver used.
Will the gold plating fade or turn my skin green?
Our jewellery is designed to stay beautiful for a long time. We use 3x-thicker 18K gold plating that helps resist fading and discoloration. The base metal is 925 sterling silver, which is nickel , lead and cadmium FREE, thus making our jewelry hypoallergenic, making it safe for sensitive skin.
With proper care—such as keeping your pieces dry, storing them in a soft pouch, and avoiding contact with perfumes or harsh chemicals—your jewelry will maintain its shine and last even longer. Every jewelry comes with complimentary soft pouch and cleaning cloth.
How long does shipping take?
Europe: 4-6 business days within EU/UK
Rest of world : 7-10 working daysYou’ll receive a tracking link once your order ships.
What’s your return policy?
We offer 30-day cancellation and Return on unworn items in original packaging. Read our Returns policy here. No returns on earrings and precious Gemstones with certificates due to hygiene reasons. Reach out us using Contact Form.
Who pays for return shipping?
Customers are responsible for return shipping costs.
Are your gemstones natural?
Yes. We proudly use natural, ethically sourced gemstones in Gemstones collections. Each stone whether small or big is carefully selected for its quality, color, and brilliance. Product descriptions clearly mention the gemstone details for every piece.
Do you offer free shipping?
Yes! We offer free shipping worldwide.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placing the order. After this time, the order may already be processed or shipped.
What materials are used in your jewelry?
All our jewelry is crafted using 100% Sterling Silver (925) as metal fineness and certified Natural Gemstones. Some of our designs are finished with 18 Karat Gold Plating for a luxurious look and added durability.
How do I care for my jewelry?
- Silver: Polish gently with a microfiber cloth. Free soft anti tarnish storage pouch and cleaning cloth with every order.
Gold-plated: Avoid chemicals. Store in the included anti-tarnish pouch.
Do you offer bulk discounts?
Yes! Reach out by filling the contact form for custom pricing on orders of 10+ pieces.
Is your packaging gift-ready?
Yes! We provide beautiful gift-ready packaging for all orders. Premium Box, soft Pouch for keeping jewelry safe, and cleaning cloth comes free. You can also include a personalized message at checkout for a FREE Gift Bag.
Is your jewelry safe for sensitive skin?
Yes. Our sterling silver jewelry is Irish hallmarked for 925 silver ,making it hypoallergenic and suitable for most sensitive skin types.