Privacy Policy – Silk Jewels IE

Last Updated: January 5, 2025

Silk Jewels  (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in compliance with the EU General Data Protection Regulation (GDPR), Irish Data Protection Acts, and EU e-commerce and consumer protection laws.

This Privacy Policy explains how we collect, use, and protect your data, your rights, and how to exercise them.

1. Who we are

Business Name: Silk Jewels

Our website is: https://silkjewels.ie.

Registered Address: Dublin, Ireland
Email: contact@silkjewels.ie
Phone: 0861371499

We are the data controller responsible for your personal data. You can contact us regarding your personal data or to exercise any of your rights listed below.

2. Personal Data We Collect

We may collect the following personal data:

a) Identity & Contact Data: Name, email, billing/shipping address, phone number.
b) Transaction Data: Order history, payment confirmation (via payment processor).
c) Technical Data: IP address, browser type, device type, pages visited, date/time.
d) Cookies & Tracking Data: Website analytics, marketing tracking, functional cookies.
e) Marketing Data: Newsletter subscriptions, promotions (only with opt-in consent).
f) User-Generated Content: Comments, uploaded images, profile information if you register an account.

Comments: When visitors leave comments, we collect the information submitted, your IP address, and browser user agent to prevent spam. An anonymized hash of your email may be sent to Gravatar to display your profile picture. (Gravatar Privacy Policy)

Media: If you upload images, avoid embedded location data (EXIF GPS). Visitors may extract location data from images you upload.

Embedded Content: Content from third-party sites (e.g., YouTube, Vimeo) may collect data, use cookies, or track your interaction. Users should review third-party privacy policies.

Who we share your data with

We share personal data only when necessary:

  • Payment processors

  • Shipping/fulfillment partners

  • Analytics providers (Google Analytics)

  • Email/marketing platforms (Mailchimp, Klaviyo)

  • Embedded content providers (YouTube, Vimeo)

  • Legal authorities or regulators if required by law

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

How We Collect Personal Data

We collect personal data when you:

  • Place an order on our website

  • Register an account

  • Leave a comment

  • Subscribe to newsletters

  • Contact customer support

  • Visit our website (via cookies and analytics tools)

  • Interact with embedded content from third-party sites.

Why We Use Your Data (Purposes)

We process personal data for the following purposes:

  • To process and fulfill orders

  • To manage customer accounts

  • To respond to enquiries and provide customer support

  • To send marketing communications (with consent)

  • To improve our website and services

  • To prevent fraud and ensure website security

  • To comply with legal obligations (taxes, customs, accounting)

Cookies & Consent

  • Essential cookies: Required for website functionality (cannot be disabled)

  • Non-essential cookies: Analytics and marketing cookies require prior consent

  • Users can accept or reject non-essential cookies via the cookie banner or browser settings

  • Cookie information may include tracking for website analytics and marketing purposes

Children’s Data

  • We do not knowingly collect data from children under 16 without parental consent

  • If we discover personal data from a child was collected without consent, we will delete it immediately.

  • All purchases of kids’ jewellery must be made by parents or legal guardians

Data Retention

  • Order & transactional data: 7 years (for tax and accounting compliance)

  • User accounts and profiles: until the account is deleted

  • Comments: retained indefinitely unless removed

  • Marketing data: until consent is withdrawn

  • Cookies & analytics data: retention as per tool’s policy or until consent withdrawal

After retention periods, data is securely deleted or anonymized.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise your rights, contact us using the details in Section 1.

Complaints

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the Irish supervisory authority:Data Protection Commission (DPC), Ireland.